Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-dubai-cost.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we handle information collected from users visiting our website, interacting with our services, and communicating with us.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-dubai-cost.terratrek.net
  2. Mobile applications developed by us
  3. Online services and tools provided through our platform
  4. Products purchased or accessed through our services

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external sources have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. As an authorized user: If you sign up to use our applications or services, we collect and process data necessary for your account management and personalized experiences.
  2. Website visitors: When you visit our websites, we may gather information about your interaction with our content, including pages visited and time spent on each page.
  3. Communications: We may reach out to you via email, phone, or SMS for marketing purposes, newsletters, order updates, customer support, or feedback requests.

Personal Data Collection

We collect various categories of personal data to enhance your experience and improve our services:

  1. Account Information: Details required to create and manage your user account, such as name, email address, and password.
  2. Payment Information: Credit/debit card details, billing addresses, and payment history for processing transactions securely.
  3. Financial Information: Bank account information or other financial records for direct payment services.
  4. Purchase Information: Products or services bought through our platform, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique device identifiers, mobile network information, and location data from your mobile device.
  6. Location Data: Geographic coordinates and other location-based services data to provide personalized content and services.
  7. Feedback: Your responses to surveys, reviews, or feedback forms to improve our products and services.
  8. Social Media Information: User profiles, posts, and interactions from social media platforms when you choose to connect them with your account.
  9. Product Information: Details about the products you view, search for, or purchase, including preferences and customization options.

We collect this data through various methods: user input forms, account settings, browsing behavior, analytics tools, and third-party service providers.

Cookies

We use cookies to enhance your experience on our website and gain insights into user behavior:

  1. Strictly Necessary Cookies: These are essential for navigating our website and using its core features. They enable basic functions like login, account management, and secure transactions.
  2. Preference Cookies: We use these cookies to remember your preferences, such as language settings, display options, and ad personalization.
  3. Analytics Cookies: This category helps us understand how visitors interact with our website by gathering information about usage patterns, performance metrics, and user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We follow strict data retention policies in compliance with applicable laws:

  1. Retain for Legal Requirements: We may store personal data for longer periods as required by law or regulations, such as financial records and transaction histories.
  2. Purposes Collected: Personal data is retained only for the period necessary to fulfill the purposes for which it was collected, including providing services, improving our platform, and responding to user inquiries.
  3. Data Anonymization: Once the retention period expires or when the purpose is no longer relevant, we anonymize or delete the data securely.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data:

  1. Access: The right to request access to and a copy of your personal data held by us.
  2. Rectification: Ability to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Right to request the deletion of your personal data, except where we have legitimate reasons for retention.
  4. Restriction: Right to limit the processing of your data in certain circumstances.
  5. Portability: Ability to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Right to object to the processing of your data for specific purposes, such as marketing or profiling.
  7. Non-Discrimination: Protection from decisions based solely on automated processing, including profiling.
  8. Appeals/Complaints: Right to file a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with this policy.

To exercise any of these rights or for data-related inquiries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it regularly.

Contact Information

For any privacy-related inquiries, feedback, data access requests, or unsubscribe requests:

Email: [email protected]
Address: [Our physical address]

We are dedicated to ensuring your privacy and security throughout your interaction with our services.